How Interpretation Should Be

WHAT CAN LARGE-SCALE INTERPRETER CONTACT CENTERS DO FOR YOUR MULTILINGUAL SUPPORT PROGRAM?
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PLAN & PRICING

PHONE AND VIDEO INTERPRETATION: HOW IT WORKS

Phone interpretation is a three-way phone conversation with a human interpreter. The interpreter facilitates meaning-for-meaning communication between a limited-English proficient person and your English-speaking staff.

Video interpretation adds a visual component to the communication process, enabling face-to-face interaction with interpreters.

VOIANCE’S UNIFIED PHONE AND VIDEO INTERPRETATION IS AVAILABLE IN HUNDREDS OF LANGUAGES, AND WE OPERATE 24/7.

Any Phone

Voiance’s interpretation service is available wherever there is a telephone connection. Dial Voiance’s toll-free access number, enter account information, and follow the voice prompts to request a language for interpretation.

Interpreter App

With the Voiance interpretation app, you can connect to interpreters through your tablet or smartphone! Users must have a Voiance account to log in.

INDUSTRIES

Our interpreters not only speak the language of your customers, but also the language of your industry. Our 120-hour interpreter training program familiarizes phone interpreters with terminology and situations specific to your industry.

  • HEALTH INSURANCE

    4 of the top 5 US health plan providers use Voiance’s language services.

  • ambulance-911-interpreters

    9-1-1 & EMERGENCY

    Voiance prioritizes emergency calls with fast connection times.

  • GOVERNMENT

    Voiance serves government agencies in 4 of the 5 top metro areas.

  • EDUCATION

    The Federal Department of Education contracts with Voiance for phone interpretation.

  • UTILITIES

    Some of the highest-ranked Fortune 500 companies receive service from Voiance.

  • INSURANCE

    Employee interpreters receive insurance interpretation training in their 120-hours of instruction.

  • TELECOMMUNICATIONS

    Two of the largest telecom companies in the US receive service from Voiance.

  • FINANCIAL SERVICES

    4 of the 5 largest US banks rely on service from Voiance.

ISO 9001:2015 CERTIFICATION

Voiance is ISO 9001:2015 certified. We maintain this rigorous standard to provide consistent results and generate continuous improvement for our language services.

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