Phone interpretation is a three-way phone conversation with a human interpreter. The interpreter facilitates meaning-for-meaning communication between a limited-English proficient person and your English-speaking staff.
Voiance’s interpretation service is available wherever there is a telephone connection. Dial Voiance’s toll-free access number, enter account information, and follow the voice prompts to request a language.
With the Voiance interpretation app, you can connect to interpreters through your tablet or smartphone! Users must have a Voiance account to log in.
Our interpreters not only speak the language of your customers, but also the language of your industry. Our 120-hour interpreter training program familiarizes phone interpreters with terminology and situations specific to your industry.
4 of the top 5 US health plan providers use Voiance’s language services.
Voiance prioritizes emergency calls with fast connection times.
Voiance serves government agencies in 4 of the 5 top metro areas.
The Federal Department of Education contracts with Voiance for phone interpretation.
Some of the highest-ranked Fortune 500 companies receive service from Voiance.
Employee interpreters receive insurance interpretation training in their 120-hours of instruction.
Two of the largest telecom companies in the US receive service from Voiance.
4 of the 5 largest US banks rely on service from Voiance.
Voiance is ISO 9001:2008 certified. We maintain this rigorous standard to provide consistent results and generate continuous improvement for our language services.
Inefficient call routing, natural disasters, and other outages could prevent access to interpreters at critical moments. What would you do if your current multilingual support provider exp...
Read More
In 2017, US consumers and corporations learned that: A major credit bureau was hit with a cyberattack that compromised names, addresses, and Social Security numbers of 145 million peopl...
Read More
With 65 million US residents speaking a language other than English at home, many forward-thinking contact center leaders have recognized their need for multilingual support – that i...
Read More