Phone interpretation is a three-way phone conversation with a human interpreter. The interpreter facilitates meaning-for-meaning communication between a limited-English proficient person and your English-speaking staff.
Voiance’s interpretation service is available wherever there is a telephone connection. Dial Voiance’s toll-free access number, enter account information, and follow the voice prompts to request a language.
With the Voiance interpretation app, you can connect to interpreters through your tablet or smartphone! Users must have a Voiance account to log in.
Our interpreters not only speak the language of your customers, but also the language of your industry. Our 120-hour interpreter training program familiarizes phone interpreters with terminology and situations specific to your industry.
4 of the top 5 US health plan providers use Voiance’s language services.
Voiance prioritizes emergency calls with fast connection times.
Voiance serves government agencies in 4 of the 5 top metro areas.
The Federal Department of Education contracts with Voiance for phone interpretation.
Some of the highest-ranked Fortune 500 companies receive service from Voiance.
Employee interpreters receive insurance interpretation training in their 120-hours of instruction.
Two of the largest telecom companies in the US receive service from Voiance.
4 of the 5 largest US banks rely on service from Voiance.
Voiance is ISO 9001:2008 certified. We maintain this rigorous standard to provide consistent results and generate continuous improvement for our language services.
Average Handle Time (AHT) has long represented the holy grail of contact center performance metrics. In most centers, staff at every level – from the VP overseeing center operations to...
Read More
Customer Think, a “global online community of business leaders striving to create profitable customer-centric enterprises,” recently published a list of contact center metrics that m...
Read More
Improving their agents’ work experience is a goal for many contact center leaders heading into 2018. Customer Contact Week, a “global online community and research hub of more than 140...
Read More