How Interpretation Should Be

WHAT CAN LARGE-SCALE INTERPRETER CONTACT CENTERS DO FOR YOUR MULTILINGUAL SUPPORT PROGRAM?
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PLAN & PRICING
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PHONE AND VIDEO INTERPRETATION: HOW IT WORKS

Phone interpretation is a three-way phone conversation with a human interpreter. The interpreter facilitates communication, meaning-for-meaning, between a Limited English Proficient person and your staff.

VOIANCE’S UNIFIED PHONE AND VIDEO INTERPRETATION IS AVAILABLE IN HUNDREDS OF LANGUAGES, AND WE OPERATE 24/7.

Any Phone

Voiance’s interpretation service is available where there is a telephone connection. Dial Voiance’s toll free access number, enter account information, and follow the voice prompts to request a language.

Interpreter App

With the Voiance interpretation app, you can connect to interpreters through any mobile device. Turn your tablet or smartphone into a mobile interpreter! Users must have a Voiance account to log in.

INDUSTRIES

Our interpreters not only speak the language of your customers, but also the language of your industry. Your organization is unique, so our 120-hour interpreter training program familiarizes phone interpreters with terminology and situations specific to your industry.

  • HEALTH INSURANCE

    4 of the top 5 US health plan providers use Voiance’s language services.

  • ambulance-911-interpreters

    9-1-1 & EMERGENCY

    Voiance prioritizes emergency calls with fast connection times.

  • GOVERNMENT

    Voiance serves government agencies in 4 of the 5 top metro areas.

  • Education

    The Federal Department of Education contracts with Voiance for phone interpretation.

  • UTILITIES

    Some of the highest-ranked Fortune 500 companies receive service from Voiance.

  • INSURANCE

    Employee interpreters receive insurance interpretation training in their 120-hours of instruction.

  • TELECOMMUNICATIONS

    Two of the largest telecom companies in the US receive service from Voiance.

  • FINANCIAL SERVICES

    4 of the 5 largest US banks rely on service from Voiance.

ISO 9001:2008 CERTIFICATION

Voiance is ISO 9001:2008 certified. We maintain this rigorous standard to provide consistent results and generate continuous improvement for our language services.

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Blog

4 Myths About Your Phone Interpretation Service

When researching a new phone interpretation service to complement your multilingual support program, you might have difficulty distinguishing service providers from one another. Many make ...

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How Phone Interpretation Impacts Average Handle Time

WHEN YOUR AGENTS NEED AN INTERPRETER, HOW LONG DO THEY WAIT BEFORE ONE JOINS THE CALL? 88% of contact center leaders told ICMI that their KPIs improved or stayed constant when they introdu...

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How Phone Interpretation Impacts Contact Center First Call Resolution

WHICH CONTACT CENTER METRICS COULD YOUR CENTER IMPROVE ON? 90% of contact center leaders told ICMI that agent productivity and other metrics improved or maintained when they introduced ph...

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Aug. 8th Webinar with CSAT expert Jeff Toister - Learn How to Get Your Agents Obsessed with Customer Service   Register