How PSAPs can Reduce and Improve Non-English Calls

Sep 20, 2012

Operating Public Safety Answering Points (PSAPs) in communities with large populations of immigrants and other non-English speakers presents challenges. PSAPs can work with local agencies to educate and inform non-English speakers to reduce and improve non-English 911 calls.

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Jonathan Levy is the Director of Language Services for CyraCom International, Inc. and a respected language services subject matter expert. He has worked with numerous government agencies on issues related to non-English speakers throughout his career. Jonathan maintains relationships with the Department of Defense, the DC Police, the Tucson Police Department, and other agencies throughout the United States.

-Mitchel

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Voiance Language Services provides multilingual support in over 200 languages to business and government. Organizations use Voiance’s telephone interpretation to facilitate communication with customers. Voiance is a subsidiary of CyraCom International, Inc., the 2nd largest provider of Over-the-Phone Interpretation in the United States.