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How PSAPs can Reduce and Improve Non-English Calls

Sep 20, 2012

Operating Public Safety Answering Points (PSAPs) in communities with large populations of immigrants and other non-English speakers presents challenges. PSAPs can work with local agencies to educate and inform non-English speakers to reduce and improve non-English 911 calls.

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Jonathan Levy is the Director of Language Services for CyraCom International, Inc. and a respected language services subject matter expert. He has worked with numerous government agencies on issues related to non-English speakers throughout his career. Jonathan maintains relationships with the Department of Defense, the DC Police, the Tucson Police Department, and other agencies throughout the United States.



Voiance Language Services provides multilingual support in over 200 languages to business and government. Organizations use Voiance’s telephone interpretation to facilitate communication with customers. Voiance is a subsidiary of CyraCom International, Inc., the 2nd largest provider of Over-the-Phone Interpretation in the United States.