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9-1-1 Interpreters & Emergency response

Our organization supports hundreds of emergency service clients with 9-1-1 interpreters. These include PSAPs, emergency communication centers, police departments, fire and rescue agencies, hospital emergency departments, and countywide/statewide emergency response organizations in some of the most linguistically-diverse areas of the US.

Voiance is a member of iCERT and participates in APCO and NENA. We also hold NASPO Value Point Contracts with many states.

Eliminating Language Barriers in 9-1-1 calls can save lives.

Voiance prioritizes connections for emergency calls.

7 Large-Scale Interpreter Contact Centers

Voiance operates 24/7 to ensure night and weekend coverage.

120 HOURS

Interpreters receive 120 hours of classroom training before becoming certified and taking 9-1-1 calls.

99.999 PERCENT

99.999% communication system availability to ensure we pick up whenever you call.

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Focused Skills for 9-1-1 Interpreters

9-1-1 interpretation is one of the most demanding forms of interpretation. The Company has dedicated significant amounts of time to train interpreters for 9-1-1 conversations, including the use of client-provided recorded 9-1-1 calls.

In addition to 120 hours of initial training, our dedicated 9-1-1 interpreters receive ongoing training and skills development, including:

  • Obtaining address information from Limited English Proficient callers, when asked by the call taker.
  • Following a dispatcher’s lead in the tone, intensity, and urgency of a call.
  • Interpreting pre-arrival instructions, including CPR.
  • Mitigating cross-cultural communication barriers.
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Topics Emphasized in 9-1-1 Interpreter Training

Our interpreting services training covers various topics, including:

  • Medical emergencies and ambulatory situations.
  • An unknown address that needs to be obtained.
  • Speaking with children.
  • Identifying dead bodies and completing missing persons reports.
  • Non-English callers with impaired mental states (intoxication, mental illness, etc.).
  • Domestic violence and other violent crimes.
  • Accidents (vehicular or otherwise).
  • Stolen property (burglary, reporting stolen goods).