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BANKING AND FINANCIAL SERVICES

Four of the top five largest US banks rely on Voiance to handle non-English calls.

Trained and Certified for Banking Calls

Our 120-hour training program certifies our interpreters and covers topics like customer service, banking, and investing interactions. Phone interpreters practice their skills in typical banking conversations involving:

  • Checking accounts.
  • Interest-bearing accounts.
  • Lines of credit.
  • Loans.
  • Monetary disputes.
  • Savings accounts.

Complex Financial Topics Welcome

Most of your calls will involve standard customer service encounters, but our interpreters need to be capable of handling all areas of your business. We train interpreters to handle calls on complex topics that include technical terminology. Lessons cover everything from retirement plans such as IRA and 401K accounts to stock market exchanges.

Protect Yourself, Protect Your Consumers

In 2012, the Consumer Financial Protection Bureau issued hundreds of million dollars of fines to a major national bank stemming from call center customer interactions. With secure, onshore contact centers and ISO 9001:2008 certified operations, you can be assured that Voiance is an interpretation services vendor you can trust with customer interactions and private consumer information.