INDUSTRIES

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GOVERNMENT

Voiance provides telephone interpretation to all levels of Government: Federal, State, and Local. These include major Federal departments and agencies, State and Local public safety agencies including 9-1-1, law enforcement, fire and EMS, health and human services, education, and many others. Voiance also holds numerous State contracts that allow both State and Local agencies access to our language services. For federal contracting purposes, please see our parent company for GSA contract information.

 

NASPO Value Point

FEDERAL

  • Corporate Federal GSA Schedule held under our parent, CyraCom International, Inc. (Found at GSA Advantage. Contract Number: GS-10F-009BA)
  • DHS Master BPA for all Language Services: HSFE70-16-A-1972
  • Ongoing compliance with Federal security and confidentiality protocols
  • Cleared¬†interpreters located in the US with agency-specific protocol training capabilities
  • High call quality and consistency, with interpreter monitoring for ongoing adherence
  • Highly-resilient network, with redundancy to meet 99.999% availability

STATE / LOCAL

  • Interpretation from large-scale US contact centers operating 24/7/365
  • HIPAA and PCI Compliance
  • Employee interpreters with 120 hours of mandatory training
  • US interpreter contact center model for professional, consistent sound quality
  • Multiple Certifications including ISO 9001:2008 Quality Management System, ISO 13611:2014 Guidelines for Community Interpreting, and ISO 17000:2015 Translation Services