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HEALTH INSURANCE

Nationwide, four of the top five health plan providers use our language services to communicate with their Limited English Proficient members.

How Do You Know Voiance Is Qualified?

Your clients need accurate information in their native language, so our certified interpreters receive extensive training in which instructors emphasize the following topics:

  • Medical terminologies.
  • Explaining costs, financial transactions, payments, and fees.
  • Anatomy and physiology.
  • Common conditions, diseases, and procedures.
  • Brokering cultural differences.

US Contact Centers Help You Achieve Compliance

Meet CMS, HIPAA, ACA, and other regulatory requirements with our ISO 9001:2008 certified contact center model. Company employees complete annual Fraud, Waste, and Abuse (FWA) training to ensure your data is protected.

Our organization completes dozens of client security audits annually, including Centers for Medicare and Medicaid (CMS) flow-down audits, and reviews HIPAA and Privacy and Confidentiality processes.

Our internal audit team aligns our standards with our clients’ in the areas of business continuity, information security, and disaster recovery.

Five Star Rating Success

The higher your organization’s star rating, the more benefits – like progressive bonus payments – you may receive. It’s essential to boost your star rating as efficiently as possible.

The Foreign Language Interpretation and TTY Availability Measures (Numbers C32 and D01) are both given a weight of 1.5. Voiance can help you capture these points through our US contact center model, enabling fast connections to interpreters.