LANGUAGE SERVICES

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VOIANCE INTERPRETATION OVERVIEW

Customer Service is difficult enough without a language barrier. Voiance is ready to help—our language services bring companies and their customers together 24/7 and in hundreds of languages. Voiance clients reach certified interpreters in seconds, only paying for the minutes they use.

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WANT TO LEARN HOW INTERPRETATION PREPARES YOU FOR MAJOR TRENDS IN CUSTOMER SERVICE?

WANT TO LEARN ABOUT LARGE-SCALE INTERPRETER CONTACT CENTERS?

PHONE & VIDEO INTERPRETATION

Unified Phone and Video Interpretation – One Service, Two Modalities

Our phone and video interpretation services both route to interpreters within our large-scale contact centers. If consumers are using video nearly as much as voice, why treat the services differently. Our pricing reflects our unified solution.

Jeremy Woan, Chairman and CEO

Your team needs fast access to secure interpretation. Large-scale interpreter contact centers enable compliance with security and confidentiality protocols, including increasingly-rigorous consumer privacy laws. We utilize a secure process to ensure only authorized personnel can enter, employ both physical and electronic surveillance, and supervise adherence to regulations and client requirements.


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HOW INTERPRETATION SHOULD BE – LARGE-SCALE INTERPRETER CONTACT CENTERS

Your team and customers need reliable, consistent, quality interpretation. Our Company developed the most extensive network of large-scale interpreter contact centers and the processes that take place inside them:

Interpreter Certification Course Interpreter Certification Course

How a language services provider conducts hiring and training may impact the quality and reliability of their service.

Calls to Voiance are served by interpreters who undergo 120 hours of initial standardized training, which includes tests for oral and written certification. We believe our process provides Voiance clients with a more consistent interpretation experience.

External Quality Standards

Language services providers often promote their quality without reference to objective facts.

Service from Voiance adheres to verifiable external quality standards, including those from the International Standards Organization:

  • 9001:2008 Quality Management System
  • 13611:2014 Guidelines for Community Interpreting
  • 17100:2015 Translation Services

Interpreter Monitoring

On-site oversight and supervision affects interpreter performance and job satisfaction.

Calls to Voiance are served by interpreters working in close-knit teams within large-scale US contact centers. Interpreters are monitored regularly to ensure that they receive assistance and adhere to protocols.

ISO-certification-interpretation-translation

VOIANCE IS CERTIFIED UNDER THE INTERNATIONAL STANDARDS ORGANIZATION EXPERIENCE LARGE-SCALE INTERPRETER CONTACT CENTERS YOURSELF

Voiance clients receive service via 200,000 square feet of interpreter contact center space across seven large-scale centers. To offer language availability and system redundancy, these centers extend across the continental US.

Employee interpreters receive training in a classroom setting through a standardized curriculum. Upon receiving certification, interpreters receive coaching and regular monitoring for quality. The contact center model helps ensure that rigorous privacy and security controls are followed.


Company facilities successfully pass multiple, recurring client security audits. Our internal audit group aligns our standards with our clients’ in the areas of data security, business continuity, and disaster recovery.

Join Hollywood veteran and Voiance Marketing Consultant Michael O’Neill on a virtual walkthrough of the Phoenix center.

READY TO SWITCH? GO LIVE WITH VOIANCE

Switching language services providers shouldn’t be a hassle. The GoLive team uses dedicated language services professionals to make every stage of your move to Voiance run smoothly.

  • CONSULTATION
  • PLANNING
  • ROLLOUT
  • SUPPORT

RELIABLE

THE GO LIVE TEAM HAS IMPLEMENTED VOIANCE SERVICE FOR THOUSANDS OF CLIENTS

FAST

THE GOLIVE TEAM HANDLES THE TRANSITION FOR NO ADDITIONAL COST TO YOU

FREE

THE GO LIVE TEAM HAS IMPLEMENTED VOIANCE SERVICE FOR THOUSANDS OF CLIENTS

ON-SITE INTERPRETATION

  • Knowledgeable consultants can assist you in planning and scheduling on-site interpretation.
  • Dedicated staff helps you assess your interpretation needs, including frequency of use and appointment type.
  • Upon identifying your unique on-site needs, Voiance partners with you to create a solution.

TRANSLATION AND LOCALIZATION

Research firm Common Sense Advisory suggests that when someone reads your product or service information in their preferred language, they’re much more likely to buy.

Voiance approach to translation can help you avoid:

  • Paying for multiple translations of the same materials at different locations.
  • Overspending on new translations because translation memory didn’t store the translation the first time.
  • Forfeiting volume discounts because different departments use different vendors.

ASSESSMENT AND TRAINING

classroom

If you don’t speak the language, how do you assess and train multilingual staff? Voiance offers an array of assessment and training services.

Language Proficiency Assessment

Voiance assesses the language competencies of your interpreter candidates, providing a measure of competency.

Interpreter Skills Assessment

Foreign language skills don’t guarantee a great interpreter. Test your multilingual staff’s industry vocabulary and ability to interpret form one language to another.

Interpreter Skills Development Course

Multilingual staff sharpens their skills by learning about interpretation techniques, ethics, terminology, cultural nuances, and different scenarios.

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New Case Study: Highly Effective Multilingual Suppport for a Fortune 100 Health Insurer  Download Case Study