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Required by Law: What PSAPs Should Know about Serving non-English Speakers and Title VI

May 14, 2012

Title VI of the Civil Rights Act of 1964 states that any program within the United States receiving federal funding must provide services to non-English speakers in their primary language. Jonathan Levy, Director of Language Services at CyraCom International, discusses how Public Safety Answering Points (PSAPs) should handle Title VI:

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Having a language assistance plan in place is not only a requirement of Title VI, but helps outline effective procedures to avoid language assistance related issues. In places like the District of Columbia, comprehensive planning has made a significant improvement in the way law enforcement and emergency calls are handled in the District’s non-English speaking communities. Assessing the needs of your organization is the first step in implementing a solution compliant with Title VI. More information can also be found at



Voiance Language Services provides multilingual support in over 170 languages to business and government. Organizations use Voiance’s telephone interpretation to facilitate communication with customers. Voiance is a subsidiary of CyraCom International, Inc., the 2nd largest provider of Over-the-Phone Interpretation in the United States.