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Reducing Costs and Increasing Efficiency

A study by the Center for Customer Driven Quality

Additional analysis prepared by Voiance Language Services

 
In this guide, you will learn:

  • Key motivators for supporting non-English calls
  • Performance indicators for monitoring the operational efficiency of handling non-English calls
  • Current contact center methods for handling non-English calls
  • Advantages of utilizing phone interpretation in your contact center

 

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