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ICMI RESEARCH- THE GROWING NEED FOR MULTILANGUAGE CUSTOMER SUPPORT 2014 RESEARCH REPORT & BEST PRACTICES

This research report shares benchmarking and guidance to help provide your contact center with the direction and data needed to make informed decisions around multilingual support.

Purchase this report to gain insight into Multilanguage Support and learn how to:

  • Develop a Multilanguage customer support strategy
  • Recognize customer expectations
  • Assess your company‚Äôs customer service business model
  • Leverage technology
  • Manage the agent and customer experience
  • Build an internal Multilanguage customer support team
  • Develop the proper process and policies for language interpreters

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New Case Study: Highly Effective Multilingual Support for a Fortune 100 Health Insurer  Download Case Study