Voiance Language Services Awarded Contract with Fortune 150 Utility Company
Voiance Language Services, one of the leading providers of language services to companies operating customer contact centers, announces that it was selected by a multi-regional Fortune 150 utility company to be its sole provider of outsourced Over-the-Phone Interpretation services.
Under the terms of the multi-year agreement, Voiance will provide Over-the-Phone Interpretation and translation services to help improve communication between the Company and their diverse customer base.
Contributing to the client’s decision to contract Voiance was the Voiance Communication System, a custom-developed platform that has been designed specifically to deliver Over-the-Phone Interpretation. The platform combines best of breed technologies from the teleservices industry with the special needs of the language services industry to create an innovative platform for service delivery.
“It is very exciting to be able to build on client relationships within the utility industry where our unique understanding of the industry’s needs seems to have struck a chord” said Michael Edwards, Voiance’s Vice President of Business Development.
Voiance Language Services provides multilingual support in over 150 languages to companies operating customer contact centers. Voiance facilitates communication between you and your customer, resulting in higher customer satisfaction and retention. Voiance, through its parent company CyraCom International, Inc., has been in business since 1995 and is one of the largest providers of Over-the-Phone Interpretation services in the United States.
For more information regarding Voiance’s suite of telephone and video interpretation, document translations and interpreter assessment and training services, please visit www.voiance.com or call 1-866-742-9080.