Voiance Launches Innovative New Account Management Portal
VOIANCE LANGUAGE SERVICES, LLC ANNOUNCED THE LAUNCH OF ITS NEW ACCOUNT MANAGEMENT PORTAL TODAY, WHICH FEATURES AN INTERACTIVE REPORTING TOOL POWERED BY MICROSOFT® SILVERLIGHT.
With a click of a mouse, users can analyze Over-the-Phone Interpretation usage through dynamic, colored graphs which feature information on call times, call duration, languages, location, and more. The tool creates a visual canvas for users, representing language requests for the over 170 languages Voiance provides. The interactive nature of the tool allows clients an innovative and new view on how they currently access language services.
Additional portal features enable users to change calling preferences easily, request an immediate telephone interpretation session from the Internet, and manage permissions and service access within their organization.
“Our goal is to leverage new technologies in innovative ways to deliver the highest level of service to our clients, which is affirmed by our receipt of the Microsoft Excellence in Innovation award” stated Christopher Patten, Chief Technology Officer. “Our new Account Management portal is a perfect example of that.”
Voiance Language Services, a subsidiary of CyraCom International, provides 24/7 Over-the-Phone interpretation in over 170 languages and multimedia translation services. With ISO 9001:2008 certified processes, U.S-based contact centers, and a state-of-the-art telecommunications infrastructure, Voiance delivers effective service to clients in business and government.
CyraCom International is the 2nd largest provider of OPI in the world, according to industry reports, and was named to the Inc. 5000 list of fastest growing private companies in the U.S. in 2007, 2009, 2010, and 2011. In business since 1995, and based in Tucson, Arizona, CyraCom International provides language services to over 2,500 clients.