Voiance Named as Call Center Award Semi-Finalist
The International Customer Management Institute (ICMI) named Voiance as a semi-finalist for its 2013 Global Call Center Awards (GCCA). Voiance qualified in the ‘Best Large Call Center’ category. Voiance, a Phone Interpretation service provider, uses large-scale interpreter contact centers located in the secure Southwestern United States.
The ICMI GCCA “is the most comprehensive award program dedicated to recognizing the achievements of companies, contact centers and individuals in the customer management industry.”
Along with Voiance, other semi-finalists include Wells Fargo Bank, N.A, Zions Bancorporation, and Royal Caribbean International.
Voiance Language Services, a subsidiary of CyraCom International, provides 24/7 Over-the-Phone interpretation in over 200 languages, as well as multimedia translation services. With an ISO 9001:2008 certified and audited quality management system, onshore interpreter contact centers, and advanced telecommunications infrastructure, Voiance delivers effective service to clients in business and government.
CyraCom International has more than 900 employees and was named to the Inc. 5000 list of fastest growing private companies in the US in each year from 2009-2012. In business since 1995, and based in Tucson, Arizona, CyraCom International provides language services to over 3,000 clients. Visit http://www.voiance.com/wp-admin/wp-admin for more.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit http://www.icmi.com.