Voiance Parent Company CyraCom Unveils New Large-Scale Interpreter Contact Center in Tampa, FL

Oct 29, 2015

Tampa, FL – CyraCom, Voiance’s parent company and the leading provider of unified Phone and Video language interpretation services, has opened its seventh large-scale interpreter contact center; located in Tampa, Florida.

CyraCom continues to open and expand its contact center operations due to the continuously increasing demand for secure, consistent, and high-quality interpretation.  As a result, CyraCom has developed large-scale interpreter contact centers, housing the company’s unified Phone and Video language interpretation services.

The Tampa center is the Company’s seventh large-scale contact center, part of the most-extensive network of large-scale interpreter contact centers which now comprises over 200,000 square feet of operational space. Tampa is 14,000 square feet and hosts over 150 positions.

Tampa is the second contact center to open in 2015 for the Company; CyraCom’s new center in Queens, New York officially opened in the summer. Earlier in the year, the Company also expanded both its Tucson, AZ Airport and Las Cruces, NM locations, adding hundreds of interpreter positions.

From 2011 to 2014, CyraCom – the leading provider of Phone and Video Interpretation services – opened new centers in Phoenix, Houston, and Downtown Tucson. The Company recently received its 7th consecutive and 9th total Inc. 5000 placement in recognition of its fast-paced growth.

CyraCom’s Vice President of Contact Center Operations, Best Ihegborow, spoke of the center, “This center supports our continuing growth and client demand for secure interpretation with strict oversight that large-scale centers enable. Like our other centers, I believe clients will review Tampa and agree that this is how interpretation should be.”

In order to work at a CyraCom large-scale interpreter contact center, interpreter candidates undergo multiple screening and proficiency tests to become eligible to enter CyraCom’s interpreter training course. The extensive, in-person training program is three times longer than is typical in the industry and culminates in written and oral examinations. After graduation, trained interpreters join a team of about 18 interpreters, each overseen by an experienced supervisor who offers assistance, conducts side-by-side coaching, and monitors calls.

About CyraCom

CyraCom International, Inc., a Delaware corporation operating nationwide, is the leading provider of language interpreting services to healthcare, and its interpretation and translation solutions are exclusively endorsed by the American Hospital Association. Whether in-person or via phone, video, mobile app, or written text, CyraCom bridges communication gaps for healthcare organizations that need rapid access to language assistance. The Company supports hundreds of languages and operates 24/7. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to healthcare services.

CyraCom’s interpreters work in the most extensive network of large-scale interpreter contact centers: all HIPAA-compliant and located in the continental US. Most other providers primarily use at-home or offshore interpreters.

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