Voiance Returns to American Teleservices Association Convention
Voiance Language Services, one of the leading providers of Over-the-Phone Interpretation (OPI) in the United States, announced that it will exhibit at the 2011 American Teleservices Association (ATA) Convention– a conference that informs, unites and advances the contact center industry. The conference takes place in March 2011, from the 13th to the 15th at the JW Marriott Desert Ridge in Phoenix.
The ATA is the only trade association dedicated to supporting the teleservices industry, regularly producing industry research, glossaries of terms and definitions of performance metrics. As an ATA Platinum Member, Voiance will participate in many event sessions that educate members in business development, call center operations, and regulatory compliance within the contact center industry.
Booth visitors will also receive a printed copy of survey findings from a study conducted with Purdue University’s Center for Customer-Driven Quality. This study provides insight into the effective handling of non-English calls. Booth visitors will also have the opportunity to review a complete language services RFP, to help facilitate an effective structure for managing contract bidding.
Voiance Language Services, a subsidiary of CyraCom International, provides 24/7 Over-the-Phone interpretation in over 170 languages and multimedia translation services. With ISO 9001:2008 certified processes, U.S-based contact centers, and a state-of-the-art telecommunications infrastructure, Voiance delivers effective service to clients in business and government.
CyraCom International is the 2nd largest provider of OPI in the world, according to industry reports, and was named to the Inc. 5000 list of fastest growing private companies in the U.S. in 2007, 2009, 2010, and 2011. In business since 1995, and based in Tucson, Arizona, CyraCom International provides language services to over 2,500 clients.