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Voiance Language Services, a 24/7 phone interpretation provider operating US-based contact centers, returns to EMACS this year in support of the utility industry. The conference takes place October 26-28 at the Peabody Hotel in Orlando, Florida.

EMACS helps the utility industry improve customer experience and is formatted to promote information sharing between utility providers. This year, the conference focuses on “Smart Customer Management.”

Voiance assists utility companies by interpreting their non-English customer calls through US-based interpreter contact centers. With many utility organizations looking to cut costs and improve service, Voiance’s onshore business model provides an alternative to high-cost and/or offshore providers.

Visitors to Voiance’s booth will have the chance to win $10,000 and view survey results from a recent Purdue Survey on non-English calls in contact centers.

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Voiance Language Services provides multilingual support in over 170 languages to business and government. Organizations use Voiance’s telephone interpretation to facilitate communication with customers. Voiance is a subsidiary of CyraCom International, Inc., the 2nd largest provider of Over-the-Phone Interpretation in the United States.