Voiance to attend Annual Call Center Exhibition

Apr 18, 2012

Voiance Language Services, a 24/7 phone interpretation provider operating US-based contact centers, announced that it will exhibit at the 2012 Annual Call Center Exhibition (ACCE), a conference produced by the International Customer Management Institute (ICMI), which will take place in Seattle, Washington, from May 7th through May 10th.

ACCE is an engaging and informative gathering of professionals in the contact center industry from across the globe that facilitates an exchange of innovative ideas and solutions for improving performance, operations, and management in contact center environments.

Offering more language options is one of 7 customer service trends in 2012, according to Richard Shapiro, the founder and President of The Center For Client Retention.

With 25 million US residents being Limited English Proficient, companies today integrate multilingual customer support into their operations. Using in-language customer support (either bilingual agents or phone interpretation), phone trees, IVRs, and dedicated toll-free numbers for different languages are examples of how operations can serve non-English speakers.

A recent study by Benchmark Portal indicates that using a telephone interpretation service is the predominant way that companies provide language choices.

With US-based contact centers, Voiance is the partner of choice for companies outsourcing their non-English calls, and at ACCE 2012, Voiance will help contact center professionals find solutions for reaching customers across language barriers.

About Voiance

Voiance Language Services provides over-the-phone interpretation (OPI) services for over 170 languages to companies operating customer contact centers. Voiance facilitates communication between you and your customer, resulting in higher customer satisfaction and retention. Voiance has been in business since 1995 through its parent company CyraCom International, Inc., the second largest of OPI services in the United States.

For more information regarding how Voiance’s suite of telephone and video interpretation and language translation services can help your business, please visit www.voiance.com or call 1-866-742-9080.

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