RESOURCES

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VALUABLE RESOURCES

Voiance strives to be a thought leader in the language services industry by providing you with innovative educational content. We regularly conduct webinars on call center best practices, customer service, and new trends in language service. You can access and download our resources below.

  • Jeff Toister - How To Get Your Agents Obsessed With Service

    Customer Service Play Video

  • Stan Phelps – Blue Goldfish

    Play Video

  • Dianne Durkin – The Loyalty Factor

    Play Video

  • Martin Hill-Wilson – Delivering Effective Social Customer Service

    Play Video

  • Shep Hyken – Amaze Every Customer Every Time

    Play Video

  • Jeff Toister – The Three Causes of Call Center Service Failures

    Play Video

  • Stan Phelps – Driving Employee Engagement: 15 Keys to a World Class Office Culture

    Play Video