RESOURCES

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VALUABLE RESOURCES

Voiance strives to be a thought leader in the language services industry by providing you with innovative educational content. We regularly conduct webinars on call center best practices, customer service, and new trends in language service. You can access and download our resources below.

  • Stan Phelps – Blue Goldfish

  • Dianne Durkin – The Loyalty Factor

  • Martin Hill-Wilson – Delivering Effective Social Customer Service

  • Shep Hyken – Amaze Every Customer Every Time

  • Jeff Toister – The Three Causes of Call Center Service Failures

  • Stan Phelps – Driving Employee Engagement: 15 Keys to a World Class Office Culture

New Case Study: Highly Effective Multilingual Suppport for a Fortune 100 Health Insurer  Download Case Study