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Voiance strives to be a thought leader in the language services industry by providing you with innovative educational content. We regularly conduct webinars on call center best practices, customer service, and new trends in language service. You can access and download our resources below.

  • Jeff Toister - How To Get Your Agents Obsessed With Service

  • Stan Phelps – Blue Goldfish

  • Dianne Durkin – The Loyalty Factor

  • Martin Hill-Wilson – Delivering Effective Social Customer Service

  • Shep Hyken – Amaze Every Customer Every Time

  • Jeff Toister – The Three Causes of Call Center Service Failures

  • Stan Phelps – Driving Employee Engagement: 15 Keys to a World Class Office Culture