Voiance currently services multiple divisions of two of the largest telecommunication companies in the US.
Improve the Productivity of Your Call Center Agents.
60% of call centers believe companies like Voiance improve one or more KPIs for their agents. With 120 hours of training, our certified interpreters may help facilitate:
- Improved collections and billing.
- Reduced installation and repair times in customer residences.
- Increased volume of sales to non-English speakers.
- Fewer service requests.
- Higher levels of service for walk-in customers in retail outlets.
- Decreased call times.
Safeguarded Information, Assured Compliance
Contact center infrastructure enables management and oversight of security and confidentiality protocols, including increasingly rigorous consumer privacy laws. Our contact centers utilize:
- Access doors requiring keycard badges to access.
- Restricted visitor access to the floor until cleared by management.
- 24/7 recorded surveillance.
- Audits and enforcement of a clean desk policy on employee workstations throughout the day.
Learn more about what Voiance has to offer you.