INDUSTRIES

GET STARTED

TELECOMMUNICATIONS

Voiance currently services multiple divisions of two of the largest telecommunication companies in the US.

Improve the Productivity of Your Call Center Agents.

60% of call centers believe companies like Voiance improve one or more KPIs for their agents. With 120 hours of training, our certified interpreters may help facilitate:

  • Improved collections and billing.
  • Reduced installation and repair times in customer residences.
  • Increased volume of sales to non-English speakers.
  • Fewer service requests.
  • Higher levels of service for walk-in customers in retail outlets.
  • Decreased call times.

Safeguarded Information, Assured Compliance

Contact center infrastructure enables management and oversight of security and confidentiality protocols, including increasingly rigorous consumer privacy laws. Our contact centers utilize:

  • Access doors requiring keycard badges to access.
  • Restricted visitor access to the floor until cleared by management.
  • 24/7 recorded surveillance.
  • Audits and enforcement of a clean desk policy on employee workstations throughout the day.

Learn more about what Voiance has to offer you.

New Case Study: Highly Effective Multilingual Suppport for a Fortune 100 Health Insurer  Download Case Study