9-1-1 Interpreters & Emergency response
Our organization supports hundreds of emergency service clients with 9-1-1 interpreters. These include PSAPs, emergency communication centers, police departments, fire and rescue agencies, hospital emergency departments, and countywide/statewide emergency response organizations in some of the most linguistically-diverse areas of the US.
Voiance participates in APCO and NENA. We also hold NASPO Value Point Contracts with many states.
Eliminating Language Barriers in 9-1-1 calls can save lives.
Voiance prioritizes connections for emergency calls.
Voiance operates 24/7 to ensure night and weekend coverage.
Interpreters receive 120 hours of classroom training before becoming certified and taking 9-1-1 calls.
99.999% communication system availability to ensure we pick up whenever you call.
Focused Skills for 9-1-1 Interpreters
9-1-1 interpretation is one of the most demanding forms of interpretation. The Company has dedicated significant amounts of time to train interpreters for 9-1-1 conversations, including the use of client-provided recorded 9-1-1 calls.
In addition to 120 hours of initial training, our dedicated 9-1-1 interpreters receive ongoing training and skills development, including:
- Obtaining address information from Limited English Proficient callers, when asked by the call taker.
- Following a dispatcher’s lead in the tone, intensity, and urgency of a call.
- Interpreting pre-arrival instructions, including CPR.
- Mitigating cross-cultural communication barriers.
Topics Emphasized in 9-1-1 Interpreter Training
Our interpreting services training covers various topics, including:
- Medical emergencies and ambulatory situations.
- An unknown address that needs to be obtained.
- Speaking with children.
- Identifying dead bodies and completing missing persons reports.
- Non-English callers with impaired mental states (intoxication, mental illness, etc.).
- Domestic violence and other violent crimes.
- Accidents (vehicular or otherwise).
- Stolen property (burglary, reporting stolen goods).